Job Title: Scrum Master
We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud teams. This role focuses on facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring high-quality, predictable delivery across SFCC implementation and ongoing support initiatives.
The ideal candidate has strong eCommerce domain expertise, can effectively coach cross-functional teams, and ensures alignment with organizational governance, security, and compliance standards.
Key Responsibilities:
* Lead Agile ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Track sprint health (capacity, velocity, burndown/burnup) and manage scope
* Identify and remove impediments (dependencies, environments, test data, approvals)
* Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, SEO/content, analytics)
* Promote flow efficiency by limiting WIP and reducing blockers
* 8+ years in Agile delivery
* 5+ years as a Scrum Master supporting web/eCommerce teams
* Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination)
* Proficiency with Jira, Confluence, CI/CD awareness, Scrum certifications, and solid eCommerce domain knowledge
Benefits:
* Achieve business value through Agile delivery
* Coaching and mentoring opportunities
* Foster a culture of psychological safety, accountability, and outcome-driven delivery