Key Responsibilities
* Build and maintain strong client relationships through clear communication, consistent follow-up, and preparedness.
Main Objectives:
1. Client Collaboration and Project Oversight:
1. Work with clients to understand their marketing goals and translate them into actionable tasks. Utilize project management tools to assign tasks and track progress.
2. Review final deliverables before submission to ensure alignment with client expectations and goals.
3. Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle.
2. Relationship Building and Industry Engagement:
1. Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Additional Skills and Qualifications:
* Strategic Thinking: Ability to understand client goals and work with senior team members to shape big-picture plans that guide execution.
* Verbal & Written Communication: Strong communicator who can clearly explain timelines, manage expectations, and present deliverables in a way that builds trust.
* Emotional Intelligence: Skilled at reading situations, navigating client personalities, and staying calm and professional under pressure.
* Time Management: Ability to balance meetings, client communication, and planning without losing sight of deliverable deadlines.
* Presentation Skills: Comfortable leading client meetings, walking through results, and representing the agency in a polished, confident way.
Reporting Relationship:
* This role reports to the Senior Account Manager.
Key Performance Indicators (KPIs):
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback.
* Client Retention Rate: 93%+ of clients renew or continue service.
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions.
Flexibility and Adaptability:
The ability to thrive in fast-paced environments and prioritize tasks effectively is essential for this role.
Culture Fit:
We're looking for individuals who share our values and are passionate about delivering exceptional results.
Continuous Learning:
Ongoing training and development opportunities will be available to support your growth and success.