Job Overview:
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As a skilled IT Support Analyst, you will provide remote computer and IT system support to employees in Brazil. This role requires excellent customer service and problem-solving skills, with a process-oriented mindset and the ability to work individually or as part of a team.
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Key Responsibilities:
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* Analyze issues and formulate solutions
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* Troubleshoot system, application, and hardware issues
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* Ensure customers are updated on ticket progress
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* Work remotely with customers to solve problems
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* Utilize internal IT knowledge base to provide and find solutions to known issues
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* Research and resolve issues using external information
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* Update ticket tracking system with status and fixes
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* Escalate issues to necessary parties as required
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Qualifications:
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A minimum of an Associate's Degree in Information Systems or equivalent program is required. Experience working in a mixed Mac and Windows environment, as well as experience delivering IT solutions within a corporate/enterprise environment, is highly valued.