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Join to apply for the Call Center role at Benjamin Franklin Plumbing, LLC
Agents/Callers
Lehigh Valley, PA
Benjamin Franklin Plumbing – Lehigh Valley
Full-Time
Pay Range: $20–$26 per hour (based on experience)
About Us
Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.
Position Summary
This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.
Key Responsibilities
* Answer incoming calls with professionalism and care.
* Schedule service appointments accurately using our CRM
* Dispatch technicians based on location, job type, and availability
* Maintain real-time communication with field staff.
* Update job statuses and customer records
* Assist in resolving scheduling issues or customer concerns.
* Support overall customer satisfaction and operational efficiency.
Requirements
* Previous experience in the plumbing or home service industry is strongly preferred.
* Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided
* Strong organizational and communication skills
* Ability to manage multiple tasks in a fast-paced environment
* Detail-oriented and customer-service focused
* Friendly, professional attitude and a willingness to learn
Benefits
* Competitive hourly pay ($20–$26/hour)
* 401(k)
* Career growth opportunities within a respected service brand
Compensation: $20.00 - $26.00 per hour
Join the Benjamin Franklin Plumbing Team
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first How do we prove it? First things first.
* Pay— We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
* Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
* Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more If you are serious about your career and want to learn from the best in the industry apply today
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Consumer Services
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