Implementation Analyst
Resume:
English version only
Highlight - Implementations, Client Onboarding, SAAS
Role Type: Full-Time Contractor
Hours: Must be willing to work US Hours
Location: Brazil
Rate: R$ 8,000 - 10,000 monthly
About The Methodical Group
The Methodical Group (methodicalgroup.com) is a leading global provider of IT Services, Consulting, and Specialized Staffing Solutions, operating with a systematic, high-quality approach for over 25 years. Headquartered in St. Petersburg, Florida, we use proprietary frameworks, such as ExactTalent®, to provide specialized workforce solutions, including permanent placement and contract staffing, across industries such as IT and Healthcare. Simultaneously, our IT and Business Services division offers expert solutions in Software Development, Data & Analytics, and IT Operations, aiming to help organizations worldwide drive digital transformation, improve efficiency, and maintain a competitive edge.
About the Opportunity:
We are seeking an Implementation Analyst to support our client's Professional Services team. The Implementation Analyst is responsible for leading end-to-end deployments of our SaaS applications across all areas of municipal government. Guiding customers through configuration, setup, data migration, and training to ensure successful adoption. Acting as both a project lead and product expert, you'll collaborate closely with clients to understand their business requirements and translate them into effective, scalable system solutions. You will play a key role in ensuring each customer realizes measurable value from our platform while providing a seamless, high-quality onboarding experience.
Key Responsibilities:
* Lead the full implementation lifecycle for new customers, from kickoff through go-live, managing multiple concurrent implementations for small-to-mid-sized municipal clients
* Conduct discovery sessions with clients to gather business requirements, workflows, and success metrics
* Configure and customize the SaaS platform to meet client-specific use cases while adhering to best practices
* Coordinate with Data Engineers on data imports and system integrations, performing QA testing to validate functionality and data integrity prior to go-live
* Provide customer training sessions to ensure user adoption and proficiency across departments
* Monitor project health and timelines, proactively managing scope, risks, and dependencies
* Document configuration details, process decisions, and knowledge articles to maintain implementation consistency and scalability
* Collaborate cross-functionally with Product, Support, and Customer Success to ensure seamless transitions post-launch
* Identify opportunities for process improvement, recommending best practices to optimize future deployments
Required & Preferred Qualifications:
* 5+ years of Professional Services Implementation experience with Enterprise SaaS products required
* Bachelor's degree or equivalent experience preferred
* Strong understanding of SaaS platforms, cloud environments, and data management principles required
* Baseline familiarity with data concepts including file formats, field mapping, and data validation sufficient to coordinate effectively with Data Engineers required
* Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required
* Experience working directly with clients and managing concurrent implementation projects required
* Demonstrated ability to manage client relationships professionally and set clear expectations throughout a project lifecycle required
* Ability to translate technical concepts into clear business explanations required
* Excellent problem-solving, analytical, and communication skills required
* Excellent organizational, time-management, and prioritization skills required
* Ability to learn new technologies and concepts quickly required