AHS Frontrunner Application Specialist I - MTS - Posting Start Date: 4/21/26 - Job Location (Short): Belo Horizonte, BRA, - Requisition ID: 35680 - Onsite or Remote: Hybrid Position Shape the Future of Mining with Komatsu Mining Technology Solutions:At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago. The Company: Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself. Job Purpose: This role provides technical support for AHS (Autonomous Haulage System) software and related components, ensuring high-quality and timely service. The position includes on-site and Help Desk support, system maintenance, resource optimization, cost control, and compliance with quality, safety, and technical standards. Travel Requirements: Availability for frequent travel to mine sites, including short - and long-term assignments, as required by customer and project needs.Job Duties and Responsibilities: Technical Support - Provide 1st and 2nd level technical support for AHS and FrontRunner systems - Support customers through the ticket portal, following defined support processes - Open support tickets when issues require investigation, escalation, or more than 15 minutes to resolve - Ensure all ticket information is completed accurately and clearly - Connect remotely to customer systems to reproduce, diagnose, and resolve issues - Restore system functionality within agreed SLA timeframes On-Site Support - Provide on-site support before, during, and after new mine implementations - Support system setup, including servers, network infrastructure, and software - Deliver professional services in line with contract requirements Project and Process Support - Follow basic project management practices (scope, communication, reporting, deliverables) - Ensure compliance with MMS/Komatsu policies, safety standards, and legal requirements - Communicate effectively with internal teams, customers, and stakeholders Continuous Improvement - Identify system issues, inefficiencies, and improvement opportunities - Document bugs, enhancements, and best practices - Create and maintain reports, manuals, presentations, and process documents - Share knowledge using SharePoint as the single source of information - Escalate unexpected system behavior and collaborate with higher support levels Reporting and Communication - Provide operational reports (availability, cycle times, warnings, exceptions) - Follow defined communication flows between MMS, Komatsu, and customers Required Skills: - Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering, or equivalent experience Experience in customer technical support Knowledge of Linux/Unix systems Experience with Microsoft SQL and/or MySQL databases Strong communication skills for direct customer interaction Basic understanding of mining operations and computer networks Advanced English levelDesired Skills: - Experience working in mining operations Experience with Dispatch® or other fleet management systems Knowledge of radio communication and Wi‑Fi networks (2.4 GHz) Experience with virtualization solutions (e.g., VMware) Programming skills in Java or another high-level language - Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment,