Job Overview
We are seeking an experienced Agile delivery professional to lead the facilitation of Scrum ceremonies and drive continuous improvement for a team focused on Salesforce Commerce Cloud (SFCC).
The ideal candidate will have strong eCommerce domain expertise, effective coaching skills, and ensure alignment with organizational governance, security, and compliance standards.
* A minimum of 8 years of experience in Agile delivery
* At least 5 years as a Scrum Master supporting web/eCommerce teams
* Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies
Required Skills & Qualifications
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus)
* Proficiency with Jira, Confluence, CI/CD awareness (Git, Jenkins, GitHub Actions, Azure DevOps)
* Scrum certifications: CSM or PSM I / PSM II
* Solid eCommerce domain knowledge:
o Catalog, pricing, promotions
o Checkout, payments, tax, shipping, returns
o Order Management Systems (OMS)
Key Responsibilities
Agile Delivery & Facilitation
* Lead daily stand-ups, sprint planning, backlog refinement, reviews/demos, retrospectives
* Partner with Product Owners to prioritize backlogs, refine user stories, and define sprint goals
* Track sprint health and manage scope
* Identify and remove impediments
* Coordinate cross-team dependencies
Stakeholder Engagement & Reporting
* Provide clear status reporting
* Facilitate effective demos to showcase business value
* Ensure alignment with governance, security, and compliance
Coaching & Continuous Improvement
* Coach teams and stakeholders on Agile and Scrum best practices
* Foster a culture of psychological safety, accountability, and outcome-driven delivery
Project Leadership
* Manage SFCC B2C implementation, migration, and enhancement projects end-to-end
* Define project plans, timelines, and deliverables aligned with business objectives
Planning & Execution
* Develop project plans and resource allocation strategies
* Monitor progress, manage risks, and ensure quality and timeline adherence
Team Coordination
* Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors