Job Title: Technical Customer Success Professional
Job Overview
We are seeking a skilled technical customer success professional to join our team. As a key member of our support organization, you will play a critical role in delivering exceptional customer experiences.
Key Responsibilities:
* Provide timely and effective technical solutions to complex customer requests
* Manage the global support queue and backlog to ensure seamless service delivery
* Develop and maintain strong partnerships with customers through proactive communication and technical excellence
Technical Expertise:
* Analyze web applications using Chrome Developer Tools (Inspector)
* Perform API testing and validation using tools such as Postman or cURL
* Conduct IIS and SSL diagnostics to investigate and resolve issues on Windows Application Servers
Minimum 8+ years of customer support experience required. ERP/MIS background preferred. Print industry knowledge is mandatory.
Required Skills and Qualifications:
* Strong technical skills, including API development and debugging
* Excellent analytical and problem-solving abilities
* Ability to communicate complex technical information effectively to both technical and non-technical stakeholders
Our ideal candidate will possess excellent communication skills, be highly organized, and have a passion for delivering exceptional customer experiences.
As a technical customer success professional, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.