About the Role:
* This position is responsible for establishing and maintaining strong relationships with clients, understanding their business objectives, and providing expert support to ensure successful service delivery.
Key Responsibilities:
* Evaluate client business requirements, estimate effort, and guide them on utilizing standard solutions while maximizing revenue.
* Convert client business requirements into detailed technical specifications and present them internally and externally while securing requirement sign-off.
* Identify critical business impact issues from Service Desk, maintain knowledge of system environments, and provide documentation to more senior levels for review and feedback.
* Participate in release management between Service Desk, Compliance, and Project, ensuring code releases do not negatively impact client operations.
* Execute simple project/development work plans, revising them as necessary to meet changing needs and requirements.
Minimum Qualifications:
* Bachelor's degree in Information Technology or related field.
* Solid experience in Oracle Database and PL/SQL development.
* Previous experience consulting with clients to meet business needs.
* Experience in requirements gathering, technical design, and technical presentation.
* Advanced English level for speaking, listening, and writing.
Benefits:
* Flexibility to work from home.
* People-centered environment.
* Contact with teams from different countries.
* Attractive policy of salary and benefits.
Work Environment:
We recognize that innovation and transformation only happen in inclusive and safe work environments. As an equal opportunity employer, we strongly encourage people with disabilities to apply to any of our job positions.