Customer Success Engineer Job Description
We are seeking a skilled Customer Success Engineer to join our team. In this role, you will leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients.
Key Responsibilities:
* New User Onboarding: Guide new users through setup, best practices, and troubleshooting to ensure seamless integration.
* Tech Knowledge Sharing: Document technical learnings, common patterns, and solutions derived from real customer interactions to create valuable knowledge assets.
* Documentation and Tutorials: Create and maintain documentation, tutorials, and sample projects to support customers in achieving their goals.
* Technical Support: Provide timely and effective technical support via multiple channels to help users troubleshoot and resolve issues quickly.
* Collaboration: Collaborate with engineering teams to debug production issues and prioritize fixes to ensure high-quality product performance.
* User Architecture: Help users architect scalable and efficient deployments using our platform.
* Customer Engagement: Lead customer-facing technical sessions, demos, and Q&As to build strong relationships and drive business growth.
Requirements:
* Developer-Facing Experience: 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.).
* Education: Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
* Open-Source Models: Experience working with open-source generative AI models.
* Kubernetes and Cloud Infrastructure: Familiarity with Kubernetes and cloud infrastructure.
* Communication Skills: Excellent written and verbal communication skills.
* Programming Skills: Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain).
* APIs and Deployment Workflows: Experience working with APIs, CLI tools, and deployment workflows.
* Complex Concept Explanation: Ability to explain complex technical concepts clearly and concisely.