The role of Account Manager involves building and maintaining strong, positive relationships with clients through clear communication and reliable service. As the main point of contact for clients, you will be responsible for managing meetings, setting expectations, sharing updates, and presenting final work.
Key Responsibilities:
* Collaborate with clients to understand their marketing goals and translate them into actionable tasks
* Review final deliverables before submission to ensure they align with client expectations and goals
* Serve as the main point of contact for clients, providing regular updates, addressing concerns, and delivering exceptional customer service throughout the project lifecycle
You will also be responsible for building and maintaining strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success.
Requirements:
* Strong verbal and written communication skills, with the ability to clearly explain timelines, manage expectations, and present deliverables in a way that builds trust
* Strategic thinking, with the ability to understand client goals and shape big-picture plans that guide execution
* Emotional intelligence, with the ability to read situations, navigate client personalities, and stay calm and professional, even under pressure
* Time management skills, with the ability to balance meetings, client communication, and planning without losing sight of deliverable deadlines
Main Objectives:
* Client Collaboration and Project Oversight: Work with clients to understand their marketing goals and translate those goals into clear, actionable tasks
* Relationship Building and Industry Engagement: Build and maintain strong relationships with clients and industry contacts, using these connections to strengthen collaboration, improve outcomes, and contribute to long-term success
Performance Metrics:
* Client Satisfaction Score (CSAT): 9/10 or higher average score from client check-ins or post-project feedback
* Client Retention Rate: 93%+ of clients renew or continue service
* Project Delivery Accuracy: 95%+ of deliverables are approved by the client without major revisions