We are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L2–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments is required.What You’ll DoProvide L2-L3 support for users accessing systems via Azure Virtual Desktop (AVD)Troubleshoot login issues, session disconnects, performance problems, and application accessSupport local laptops used primarily for AVD connectivitySupport AVD environments, including:Dynamic host poolsGolden image updates (following runbooks)Software distribution to AVD hostsSupport user access and devices via:Active Directory (AD)Microsoft Entra ID (Azure AD)IntunePerform daily checks, follow change processes, and escalate issues when requiredRole Level & Growth PathThis role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.Experience in Service Desk, IT Support, or Endpoint SupportHands-on experience supporting Azure Virtual Desktop (AVD)Strong Windows 10/11 troubleshooting skillsFamiliarity with Active Directory and user account managementComfortable working in structured, process-driven environmentsStrong written and spoken English (B2 or above)Competitive payFully remoteClear scope and expectationsHands-on experience with AVD and enterprise toolsOpportunity to grow advance into leadership roles, while working with the brightest minds in the gameBenefitsCompetitive payFully remoteClear scope and expectationsHands-on experience with AVD and enterprise toolsOpportunity to grow into leadership roles
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