Job Overview:
We are seeking a highly skilled Operational Specialist to join our team. In this role, you will play a key part in ensuring the smooth operation of our delivery services.
* Responsibilities will include monitoring ongoing delivery routes and communicating with drivers and shippers via phone and live chat.
Requirements:
* Proficiency in English is required for effective communication.
* Ability to work in a fast-paced environment and adapt to changing circumstances.
* Prior experience in logistics, courier operations, call center, customer support, or account management is essential for success in this role.
Key Performance Indicators (KPIs):
* Timely completion of delivery routes.
* Excellent communication skills with drivers and shippers.
* Efficient problem-solving and conflict resolution.
Working Hours:
* Our operational specialist work within EST-based hours (Eastern US Time Zone) to ensure seamless coordination with drivers and shippers worldwide.
Why Join Our Team?
* Opportunity to grow and develop your skills in a dynamic industry.
* Collaborative and supportive work environment.
* Competitive compensation package.