Job Title: Home Care Scheduler
We are seeking a highly skilled Home Care Scheduler to join our team. As a key member of our scheduling service, you will play a vital role in ensuring reliable caregiver coverage and delivering quality care to clients.
The ideal candidate will have experience managing complex scheduling challenges, anticipating problems before they escalate, and partnering closely with caregivers, clients, and agency staff to keep care delivery on track.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus proprietary platform
* Proactively identify coverage gaps and resolve scheduling conflicts in real time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and the platform
Requirements:
* 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience speaking with physicians, clinic staff, or healthcare providers
* Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote role setup
Bilingual in English and Spanish preferred.
This is not a typical call center role; Schedulers handle complex scheduling challenges and partner closely with caregivers, clients, and agency staff to keep care delivery on track.