**Job Title:** IT Infrastructure Specialist
A prime opportunity has arisen to work on a high-profile data center project in Guarulhos, Sao Paulo, Brazil. We are seeking an experienced IT Support Engineer to provide hands-on support for local infrastructure, users, and critical systems.
Key Responsibilities:
* Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
* Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
* Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
* Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
* Monitor and coordinate critical service requests with remote teams and vendors as needed.
This role requires proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals is necessary. Familiarity with ITSM ticketing systems and incident management processes is also essential.
Qualifications and Skills:
* Strong understanding of Windows/Mac operating systems.
* Knowledge of networking basics, hardware, and peripherals.
* Familiarity with ITSM ticketing systems.
* Experience in IT support, helpdesk, or desktop engineering roles.
Benefits:
Join our team and take advantage of this exciting opportunity to work on a high-profile data center project.