As a Creative Automation Specialist, you will be at the intersection of creativity, technology, and client success.
You'll design high-performance templates that automate and scale creative production across platforms. Your mission is to help leading brands in Brazil scale their creative production using our Template Designer tool.
This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.
Key Responsibilities:
* Design dynamic templates that automate and scale creative production.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet both aesthetic and technical needs.
Client Onboarding and Success:
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project and Relationship Management:
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are satisfied and excited about the value we bring to their creative process.
Innovation and Expansion:
* Shape how creative automation is adopted in the region and contribute to Cape's LATAM growth story.
* Help refine our approach to onboarding and support for large markets like Brazil.
* Collaborate across teams to continuously improve our workflows and tools.
Requirements:
* Fluent in Portuguese and English.
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communicator and natural presenter.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Great at managing multiple projects and timelines without losing details.
* 2+ years of experience in design, client success, or creative operations.
* A fast learner who's excited to grow with us across the Americas.
About Us:
* We're a remote-first company with a flexible work culture.
* We offer autonomy and support for our employees.
* We're a diverse and passionate team building the future of creative production.
* The opportunity to grow your career at the crossroads of design, tech, and client success.