Position Summary:
We are seeking friendly and motivated Customer Support Specialists to serve our
customers and restaurant owners by providing assistance regarding account management
or order inquiries. This could include changes to their account, minor updates to their
menu, or inquiries about an order
Essential Responsibilities and Duties:
Take inbound calls from either the customer or the restaurant.
Make outbound calls to customers or restaurants to follow up on acknowledgement errors.
Manage incoming tickets generated from email or text via CRM (customer relationship management portal).
Return calls for any voicemails that a ticket is generated for Minor troubleshooting product or service problems reported by the customer or the restaurant.
Route calls / tickets to appropriate channels if necessary.
Facilitate and document accurate correspondence between the restaurant and customers
Miscellaneous clerical duties.
Education:
Minimum – High school diploma (or Equivalent)
Experience:
6+ months work experience (Internship acceptable)
Fluent in English - Bilingual Spanish/English preferred
Must be available for evening and weekend shifts
Effective written and verbal communication skills
Strong critical thinking / problem solving skills
Preferred but not required:
Previous call center experience
Food Industry experience
What You Need For This Position:
Be flexible with working schedules, including nights and weekends
Efficient in operating a computer in a Windows based environment
Possess strong verbal and written communication skills in the English language
Communicate effectively in the English language
Have strong interpersonal skills, problem solving skills and negotiating skills
Think analytically
Work in a fast-paced environment
Be organized and have strong time management skills