Regional Shared Services Center Director
Company Overview
A well-established international mining company operating across several continents, including South America.
Job Summary
This role is the primary point of accountability for ensuring the smooth and compliant operation of the Shared Services Center (SSC) across the LATAM region. The individual will lead issue resolution, performance oversight, regional alignment, and continuous improvement efforts, serving as the key liaison between regional stakeholders and the SSC.
Key Responsibilities:
Transition Management
* Lead end-to-end transition of finance operations from local teams to the SSC provider.
* Own the transition plan, including timelines, risk mitigation, and change management.
* Coordinate with cross-functional teams to ensure business continuity and alignment.
Regional Process Oversight
* Ensure SSC processes meet local requirements for LATAM, including regulatory and time zone considerations.
* Monitor and enforce SSC compliance with regional SLAs and service expectations.
SSC Governance and Performance
Act as the main point of contact for SSC operations in the region.
* Establish governance frameworks to oversee daily SSC activities.
* Set, monitor, and manage KPIs and SLA performance; resolve gaps and escalate as needed.
* Lead recurring business reviews with SSC providers to evaluate service quality, compliance, and improvement areas.
Risk and Escalation Management
Address escalated compliance or operational issues from SSC vendors promptly.
* Implement formal escalation processes with clear communication to regional and site-level stakeholders.
* Use regional knowledge to identify and mitigate operational risks.
Continuous Improvement
* Drive initiatives to improve SSC efficiency, incorporating automation and feedback.
* Champion process enhancements tailored to regional needs.
* Foster a culture of innovation, ownership, and service excellence.
Qualifications:
* Bachelor’s degree in Accounting, Finance, or related field; MBA or CPA preferred.
* Risk management experience is a plus.
* Fluent in Portuguese and English; Spanish is a plus.
* 10+ years in shared services or finance operations.
* 5+ years managing SSC providers and outsourcing transitions.
* 5+ years in the mining industry or a related field in a finance leadership role.
Skills and Knowledge
Leadership & People Skills
* Proven leadership in cross-functional, cross-vendor environments.
* Strong change management and stakeholder engagement abilities.
Technical Expertise
* Deep understanding of regional accounting, compliance, and financial operations.
* Strong knowledge of GAAP and IFRS with the ability to apply standards across diverse jurisdictions.
* Familiarity with P2P, budgeting, and local regulations (e.g., tax, payroll).
* Experience in supply chain and HR (payroll) is a plus.
Governance & Compliance
* Strong knowledge of corporate governance, ethical standards, and industry best practices.
* Up-to-date with trends and legislation impacting finance operations.
Other Competencies
* Experience working in global or matrixed organizations.
* Hands-on experience with SAP is a plus.
* Strong analytical, problem-solving, and decision-making skills.
* Culturally agile with the ability to collaborate across diverse teams.
Conditions of Employment
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00am to 5pm. Evening and weekend work may be required as job duties demand. As per operational requirements.
The Rewards
The position offers a competitive remuneration package
Contact us
Please apply directly by submitting your resume, preferably as a Microsoft Word document