Key Responsibilities:
We are seeking a skilled Import Analyst to join our team. The primary role of the Import Analyst is to serve as the main point of contact for customer inquiries and direct them to relevant departments when needed.
* The successful candidate will be responsible for building strong relationships with customers to provide effective solutions for case management.
* They will collaborate with colleagues to address general demands, propose changes and best practices.
* The Import Analyst will contribute to company innovation by sharing insights and ideas to enhance performance.
* They will analyze manuals and SOPs to ensure timely handling of customer requests.
* Maintaining availability on dialpad during working hours.
* Following SOPs to guarantee correct treatment of customer requests.
* Ensuring seamless communication between customers, terminals, agents, offshore offices, and origin offices.
* Providing accurate risk assessments to all parties involved in the process.
* Managing Docusign and controlling LOIs received.
* Orienting customers on e-commerce tools.