Job Title: Home Care Scheduler
We are currently seeking an organized and detail-oriented professional to join our team as a Home Care Scheduler. In this role, you will be responsible for managing caregiver schedules, handling inbound and outbound requests, and ensuring seamless care coordination.
Key Responsibilities:
* Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
* Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
* Utilize scheduling and EMR systems, such as WellSky, AxisCare, or ClearCare
* Proactively identify coverage gaps and resolve scheduling conflicts in real-time
* Document updates accurately in the system to avoid missed calls or service disruptions
* Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
* Provide feedback and suggestions to improve scheduling processes and optimize the client's platform
Requirements:
* 1–2+ years of experience in U.S. healthcare operations, patient coordination, or provider support roles
* Proven experience communicating with physicians, clinic staff, or healthcare providers
* Familiarity with EMR/scheduling systems
* Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
* Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
* Past experience working with U.S.-based teams in a fully remote setup
Benefits:
* Potential profit share based on performance
* Flexible work-from-home policy
* Generous PTO allowance
* Promotion opportunities within the company