REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
Responsibilities:
* Guest support in English (Chat/Phone)
* Identify and filter guest needs
* Create tasks and communicate concerns/damages to the operations team
* Process and register issued charges
* Monitor additional services requested/paid
* Schedule additional services according to guest requests
* Monitor the Customer Service channel of booking platforms
Requirements:
• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)
Schedule: 6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Compensation:
Base salary: R$2.000.00
Work schedule:
• One day off per week (on alternate weekend day)
• Daily work
• Night shift
Language:
• English (Required)