Service Delivery Manager
At our company, we provide enterprise support and consulting for open-source analytics and data infrastructure platforms. Our customers rely on us to keep their systems fast, stable, and available.
We are seeking an experienced Service Delivery Manager to take ownership of our service operations: SLAs and incident processes, on-call and skills coverage, SOPs and first-line/SRE enablement, configuration management, SLA metrics and reporting. This is a hands-on role that requires close interaction with real incidents, engineers, and customers.
Key Responsibilities
1. Service Operations:
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