OverviewL1/L2 Job Description and Daily Support/New Project ModeResponsibilitiesThe SAP L1/L2 Support Engineer is responsible for providing first-line technical support for SAP systems.This role involves monitoring system health, troubleshooting basic issues, and escalating complex problems to higher-level support teams.The ideal candidate will have a strong understanding of SAP landscapes and a passion for ensuring system stability and user satisfaction.Incident Management: Receive, triage, and resolve L1/L2 incidents for SAP modules.System Monitoring: Monitor system performance and logs to identify and address potential issues proactively.Collaboration: Work closely with L3 engineers and business teams to ensure timely resolution of issues.User Support: Assist end-users with basic SAP system inquiries and provide training when needed.Qualifications & SkillsExperience: 1-3 years of experience in SAP support or IT.Technical Skills: Familiarity with SAP Fiori, ABAP basics, and integration tools.Certifications: SAP certification (e.g., SAP Certified Application Associate) is a plus.Soft Skills: Strong problem-solving, communication, and teamwork abilities.SAP experience in first- and second-line operation and maintenance; modules: SD, MM, FICO.
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