Drive Client Success as a Strategic Account Manager
As a key member of our team, you will play a vital role in ensuring client satisfaction and driving results. Your primary responsibility will be to serve as the primary point of contact for our clients, guiding them through the onboarding process and providing ongoing support and strategy. You will regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns. Additionally, you will identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
About the Role
We are seeking an experienced Client Success Manager who is passionate about building strong client relationships and delivering exceptional service. The ideal candidate will have 2+ years of experience in a client success, account management, or customer service role, preferably in digital marketing, SaaS, or home services industries. They must possess excellent written and verbal communication skills, with minimal accent for clear and effective communication with U.S.-based clients.
Key Responsibilities
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.* Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.* Training & Education: Educate clients on best practices for using our Marketing Lead Engine, powered by GoHighLevel.* Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.* Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.
Required Skills and Qualifications
* Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).* Communication Skills: Fluent English speaker with excellent written and verbal communication skills.* Minimal accent for clear and effective communication with U.S.-based clients.* Tech-Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools). Comfortable with marketing automation and CRM tools.* Problem-Solving: Ability to think critically and proactively address client concerns.* Results-Driven: Passionate about helping clients succeed and achieving high retention rates.* Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.* Faith & Integrity: A commitment to conducting business with the highest ethical standards.
Benefits
* Work with a mission-driven team that operates with integrity and excellence.* Remote work flexibility – work from anywhere* Opportunities for growth in a fast-paced, dynamic environment* Competitive salary + performance-based incentives* Supportive team environment with a strong focus on faith, values, and client success