Job Title:
Operational Specialist
About the Role:
This operational specialist will monitor ongoing deliveries and assist delivery drivers and shippers via phone and live chat.
Key aspects of this role include:
* Effective communication with drivers and shippers to resolve any issues or concerns
* Providing timely support to ensure seamless delivery operations
Requirements:
To be successful in this role, you will need:
* English proficiency for effective communication
* Availability to work within the Eastern US time zone (EDT)
* Experience in logistics, courier operations, call centers, or customer support
Why You'll Thrive:
This role offers a unique opportunity to contribute to the success of our delivery operations. You will have the chance to work with a talented team, develop your skills, and make a meaningful impact on our customers' experiences.