Technical Support Specialist
This is an exciting opportunity to join our team as a Technical Support Specialist.
Key Responsibilities:
* Incident Management: Diagnose and resolve technical issues for clients, utilizing Office 365, Salesforce, Slack, and other business applications.
* Client Interaction: Deliver professional customer-focused experiences during all interactions, translating complex technical issues into clear user-friendly language.
* Service Delivery: Adhere to ITIL-aligned processes for incident, problem, management, and monitor service level agreements (SLAs) for client requests.
As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our clients' IT environments. You will be responsible for providing exceptional technical support, managing incidents, and delivering excellent customer service. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
Required Skills and Qualifications:
* Technical Knowledge: Proficiency in Office 365, Salesforce, Slack, and other business applications.
* Communication Skills: Excellent verbal and written communication skills, with the ability to translate complex technical issues into clear user-friendly language.
* Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
Benefits:
* Competitive Salary: A competitive salary package that reflects your skills and experience.
* Ongoing Training and Development: Ongoing training and development opportunities to enhance your technical skills and knowledge.
* Collaborative Work Environment: A collaborative work environment that fosters open communication and teamwork.
How to Apply:
1. Submit Your Application: Submit your application, including your resume and cover letter, through our online portal.
2. Assessment Process: Participate in our assessment process, which may include interviews, technical evaluations, and personality assessments.
3. Selection Decision: We will notify you of the selection decision, which will be based on your qualifications, experience, and fit for the role.