Job Overview
As a professional in our industry, you will play a crucial role in managing multiple projects daily, ranging from immediate calls to multi-week focus groups. Key responsibilities include:
* Project scoping and identifying the most suitable linguists for each project
* Presenting linguists' expertise and recruiting new talent as needed
* Monitoring profitability and client satisfaction through continuous evaluation
* Synchronizing expectations between clients and linguists
* Chaperoning calls and maintaining open communication with clients post-project
Required Skills and Qualifications
* Bachelor's degree in a related field is required
* Proficiency in English is essential; fluency in an additional language is a valuable asset
* Experience with CRM systems, such as Salesforce, is beneficial
* Excellent written and verbal communication skills are necessary for effective client service
* Strong organizational and multitasking abilities enable success in fast-paced environments
* Ability to thrive in both independent and team settings is important
* Goal-oriented professionals with a driven attitude and willingness to take on challenges excel in this role