Join to apply for the Document Coordinator, Document Services role at B&M Global Services Manila1 week ago Be among the first 25 applicantsJoin to apply for the Document Coordinator, Document Services role at B&M Global Services ManilaDescriptionThe Document Coordinator, Document Services will manage job requests that involve intermediate to complex word processing, voice file transcription, and various other tasks.
The role-holder may also be tasked with special or strategic projects, including pilot programs for new services.DescriptionThe Document Coordinator, Document Services will manage job requests that involve intermediate to complex word processing, voice file transcription, and various other tasks.
The role-holder may also be tasked with special or strategic projects, including pilot programs for new services.The role-holder is expected to consistently uphold the department's quality and efficiency standards by producing one-pass work with zero to minimal quality checks.
Additionally, they may be assigned to conduct peer reviews to ensure consistent output quality among Document Coordinators.ResponsibilitiesOperationsEfficiently manage all aspects of document production, including but not limited to voice file transcription, copy typing, document markup, formatting, and the creation of documents in Word, Excel, and PowerPoint Presentations.
Ensure all work adheres to established Brand Guidelines.Complete intermediate to complex tasks while maintaining high-quality standards; Focus on accuracy and efficiency in all assignments.Expected to produce one-pass work for intermediate to complex requests according to established quality and efficiency standards.Conduct peer reviews (pre-audits) of output from other coordinators and make recommendations to improve output through these peer reviewsEffective account management skills:Conduct accurate assessment of job requests, including turnaround time, for intermediate to complex job requests with the guidance of the specialist or supervisorCommunicate with stakeholders through ServiceNow, chat, phone and/or email with the guidance of the specialist or supervisorFacilitates discussions with stakeholders and develops SLAs in line with stakeholder requirements with the guidance of the supervisor/specialistProactively offer solutions based on previous work outputs, practice, and precedenceConfirm all discussions and agreements with stakeholders in writing with the guidance of the specialist or supervisorProperly endorses all pending jobs to the next shiftReport to the Supervisor all issues that may interfere with service deliveryForward stakeholder feedback to the SupervisorWell-versed in all service linesConsistently achieve individual targets, priorities, and developmental objectives aligned with the department's and the Firm's directionAdhere to all company policies, rules, and regulationsMaintain confidentiality of the Firm and client informationEnsure that all other tasks assigned by Management are properly attended toPerform other tasks assigned by the Supervisors, Managers and Service OwnerProject ManagementHelp execute all project requirements according to service delivery standardsDevelop and apply subject matter expertiseExhibit good client care skills and leadership potential at every opportunityCoordinate with Project Managers on updates and issue resolution strategiesBrand SupportAdvise, encourage, and facilitate client adoption of firm brand standards and templatesCreate visually engaging documents and presentation materials using MS Word and PowerPoint templatesEnsure accurate and timely output delivery by adhering to established quality and Firm brand standardsAlert stakeholders to potential problems/issues ahead of time and offer possible solutions or alternative approachesClient CareBuild good working relationships with stakeholders and handle their concerns promptly and professionally, in keeping with client service principlesIn case of an escalation or complaint, send an acknowledgement email or report to the Supervisor.
If needed, will help collate facts and coordinate with the Supervisor when it comes to the preparation of incident reportsConfirm all discussions and agreements with stakeholders in writingSkills And ExperienceRelevant experience in a similar field and involvement in a similar functionA bachelor's degree with good academic standingKeen analytical skills and ability to determine stakeholders' needsExcellent English written and verbal communication skillsAble to make sound and accurate decisions and judgment callsEffective leadership and communication skillsHighly organized and able to prioritize tasksAdvanced skills in MS Word, Excel, and PowerPointFlexible and willing to work any shift, including graveyardAptitude for learning new technologies and processesHighly organized and detail-orientedStrong commitment to outstanding client serviceExceptional work ethic, personal and professional integrityAble to establish and maintain effective working relationships; a team playerAble to collaborate and communicate effectively with people from different cultures and various levels of the organizationSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrativeIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at B&M Global Services Manila by 2xGet notified about new Document Coordinator jobs in Greater Buenos Aires.Greater Buenos Aires $600.00-$800.00 1 month agoRemote Administrative Assistant – Operations & Research FocusGreater Buenos Aires $300.00-$400.00 1 month agoAdministrative Assistant - Senior Associate - EY Global Delivery ServicesTortuguitas, Buenos Aires Province, Argentina 1 month agoWe're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr