Business Analyst Product Designer Role
The Business Analyst – Product Designer is a key member of the design team, partnering with business stakeholders and solution architects to deliver value-added features for sales, marketing, and billing teams.
This role provides exposure to a suite of enterprise applications beyond Service Sales CRM solutions.
Responsibilities:
* Assess business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
* Foster collaboration and coordinate requirements gathering and functional design sessions with business and technical stakeholders.
* Develop detailed functional design specifications (epics, features, user stories).
* Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.
* Support QA and UAT test planning, execution, and bug triage.
* Present live product demonstrations and prepare release notes for end users.
* Contribute to change management through documentation, training, and stakeholder engagement.
Requirements:
* Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
* 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms.
* Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.
* Hands-on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams.
* Excellent communication, facilitation, and collaboration skills to work effectively with cross-functional and global stakeholders.
* Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud-based solutions, APIs, and system integrations.