IT Infrastructure Specialist
We are seeking a highly skilled IT Infrastructure Specialist to join our team.
About the Role:
The IT Infrastructure Specialist will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees. This includes both onsite and remote setups.
You will serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks.
* Manage user accounts, permissions, and access controls across various SaaS platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Monitor and maintain endpoint security.
* Assist with cloud infrastructure management, data backup, and disaster recovery planning.
Requirements:
To be successful in this role, you will need to have:
* A working level of spoken and written English.
* Proven experience in IT support, systems administration, or a similar role.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms.
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
We offer a dynamic work environment and opportunities for growth and development.