IT Support Specialist
A forward-thinking individual is required to manage and maintain our digital infrastructure, providing technical assistance and solutions for a dynamic team.
Salary
The compensation package will be discussed during the hiring process.
Job Description
* Main Responsibilities:
Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Provide IT Support:
Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage User Accounts:
Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Deploy New Tools:
Support the deployment and integration of new productivity and collaboration tools, including project management (e.g., Teamwork, Jira, Trello), internal tool builders, and AI-driven solutions.
* Monitor Security:
Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
Required Skills & Qualifications
* Technical Knowledge:
Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Troubleshooting Skills:
Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Interpersonal Skills:
Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Education:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
Key Responsibilities
* Collaboration:
Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.
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* Cloud Infrastructure Management:
Assist with cloud infrastructure management, data backup, and disaster recovery planning.
Operating Hours
The working hours are from 9 am to 5 pm MST.
About This Role
This role requires a motivated and detail-oriented individual who can provide excellent technical support and contribute to the growth of our organization.