Lead Agile Delivery as a Scrum Master
* Lead high-performing teams in delivering Salesforce Commerce Cloud solutions.
* Collaborate with Product Owners to refine backlogs and prioritize user stories for successful sprint planning.
* Track team capacity, velocity, and burndown/burnup charts to ensure healthy sprint progress.
* Identify impediments and remove dependencies to maintain smooth delivery flow.
* Facilitate effective communication and stakeholder engagement through regular status updates.
* Coach teams on Agile best practices and facilitate retrospectives for continuous improvement.
Required Experience & Skills:
* At least 8 years of experience in Agile delivery.
* 5+ years of experience as a Scrum Master supporting web/eCommerce teams.
* Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms.
* Proven ability to improve velocity predictability, reduce defect leakage, and manage dependencies.
* Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or pragmatic multi-team coordination).
Key Responsibilities:
* Lead daily stand-ups, sprint planning, backlog refinement, reviews/demos, and retrospectives.
* Partner with Product Owners to prioritize backlogs and refine user stories.
* Manage sprint scope and track team health.
* Identify and remove impediments and coordinate cross-team dependencies.
* Promote flow efficiency by limiting WIP and reducing blockers.
Technical Oversight:
* Understand SFCC B2C architecture and APIs.
* Support integrations with payment gateways, OMS, CRM, and enterprise systems.
* Work with SFCC Business Manager configurations as needed.
Project Leadership:
* Manage SFCC B2C implementation, migration, and enhancement projects end-to-end.
* Define project scope, objectives, timelines, and deliverables aligned with business goals.