As a Senior Business Technical Services Analyst PL/SQL, you will play a crucial role in establishing and maintaining long-term relationships with clients. You will be responsible for understanding their business objectives and expectations, and providing expert technical support to ensure their needs are met.
Key responsibilities include:
* Evaluating client business requirements and guiding them towards utilizing standard solutions that maximize revenue
* Converting client requirements into detailed technical specifications and presenting them internally and externally
* Maintaining knowledge of critical business impact issues from the Service Desk
* Assisting with document maintenance and record-keeping for client system environments
* Participating in release management between Service Desk, Compliance, and Project teams
* Executing simple project/development work plans and revising them as needed
Requirements include:
* Bachelor's degree in Information Technology or related field
* Solid experience in Oracle Database and PL/SQL development
* Previous experience consulting with clients to meet business needs
* Experience in requirements gathering, technical design, and technical presentation
* Advanced English level for speaking, listening, and writing
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