Customer Support Representative
We are seeking a highly skilled and professional Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.
Key Responsibilities:
* Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Account Management: Update and maintain accurate customer records and account information in the system.
* Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Communication: Build positive relationships with customers through empathetic and clear communication.
* Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.
Requirements:
* A minimum of 1 year of related experience and/or a related degree.
* Excellent written and verbal communication skills in English.
* Ability to excel in a fast-paced environment.
* Strong organizational abilities.
* Meticulous attention to detail.
* Collaborative team spirit.
* Commitment to confidentiality.
* A quiet, private workspace.
Benefits:
This role offers a competitive hourly rate ranging from $10.5 to $17.5 depending on experience. The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone.
Next Steps:
* Send your application.
* We will reach out and send you a form to send in your full application.
* Get accepted into our community to have access to all our job offers.
* Apply to job offers of your interest.
* Get interviewed.
* Start working in your dream Job.