Senior Creative Automation Specialist
About the Role
We are seeking an experienced Senior Creative Automation Specialist to join our team. As a key member of our team, you will be responsible for designing dynamic templates that automate and scale creative production across platforms.
Key Responsibilities
* Design high-performance templates that meet both aesthetic and technical needs.
* Translate creative briefs into flexible templates built for performance and brand consistency.
* Partner with internal teams to ensure designs meet client requirements.
Client Onboarding and Training
* Own the onboarding journey for clients from kick-off to rollout.
* Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns.
* Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.
Project and Relationship Management
* Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
* Gather feedback from clients and translate their needs into actionable insights for our product team.
* Ensure clients are satisfied with the value we bring to their creative process.
Innovation and Americas Expansion
* Contribute to Cape's growth story by shaping how creative automation is adopted in Latin America.
* Help refine our approach to onboarding and support for large markets like Brazil.
* Collaborate across teams to continuously improve our workflows and tools.
Requirements
* Fluent in English (Portuguese and Spanish are pluses).
* Experience with Figma, Photoshop, InDesign, and/or After Effects.
* Strong communication and presentation skills.
* Tech-savvy and enthusiastic about automation and smart workflows.
* Ability to manage multiple projects and timelines without losing details.
* 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
* A fast learner who is excited to grow with us across the Americas.