Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. This is a critical role that involves providing timely and effective technical support to clients via email and remote tools.
* Key Responsibilities:
* Provide technical assistance to clients with issues related to Office 365, Salesforce, Slack, and other business applications.
* Diagnose and resolve technical problems in a professional and efficient manner.
* Log, track, and manage incidents and service requests across various platforms.
* Maintain accurate documentation of incidents, changes, and resolutions.
* Identify opportunities to enhance service delivery and client satisfaction.
About the Role:
This is an exciting opportunity for a highly motivated and organized individual to join our team as a Technical Support Specialist. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Proven experience in providing technical support in a corporate setting.
* Strong knowledge of Microsoft Office 365, Salesforce, Slack, and other business applications.
* Excellent communication and problem-solving skills.
* Ability to work effectively in a fast-paced environment.
What We Offer:
* A competitive salary and benefits package.
* The opportunity to work with a dynamic and supportive team.
* Ongoing training and development opportunities.
How to Apply:
If you are a motivated and organized individual with excellent communication and problem-solving skills, please submit your application, including your resume and cover letter.