Job Title:
* Delivery Lead
Job Description:
* Manage the delivery of projects to key customers across various technological tracks.
* Lead cross-functional teams, fostering a collaborative and productive work environment.
* Ensure regular updates are provided to customer stakeholders through structured reports.
* Conduct recurring project reviews and quarterly business reviews.
* Achieve exceptional customer satisfaction.
Key Responsibilities:
* Deliver projects on time, within scope, and budget by working closely with technology teams.
* Collaborate with customer stakeholders to ensure project scope is well understood and documented.
* Manage and lead cross-functional teams, fostering a collaborative and productive work environment.
* Work with the project management office to ensure quality control procedures are maintained at high standards in delivery.
* Act as a single point of contact for customers, understanding their needs, managing expectations, and ensuring the highest customer satisfaction.
* Hold service/project review meetings with customers and management.
* Adopt customer-specific processes and methodologies.
* Proactively identify, evaluate, and mitigate project risks effectively.
* Ensure project teams meet service level agreements and avoid service credits/penalties.
* Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
* Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
* Establish and monitor key result areas and key performance indicators as performance metrics for team members.
* Support hiring the right resources for various tracks as roles get identified by working with talent acquisition groups.
* Ensure statements of work are signed and invoices cleared on-time by working with finance teams and customer stakeholders.
* Continuously work with individual members in project teams and ensure their contributions are made visible to customers in terms of activities/stories/Jira Tickets as applicable on a weekly basis and obtain continuous feedback on performance of teams and course correct as needed appropriately.
* Work with customer stakeholders, identify opportunities, proactively create proposals with efforts, solutioning, and financials.