Unlock Your Potential as a Customer Success Specialist
Casual Science uses cutting-edge technology and expertise to help organizations create groundbreaking innovations.
We are seeking an independent consultant to support delivering services that combine customer success expertise with business development activities. The ideal candidate will have a proven track record in solution-based sales, consultative engagement, and relationship building.
About the Role:
This is a unique opportunity for a self-motivated and proactive individual to work as an independent consultant. You will be responsible for all taxes, insurance, and business expenses.
Key Responsibilities:
* Facilitate onboarding and enablement sessions for customers.
* Provide guidance to help customers realize the full value of our solutions.
* Maintain strong relationships across multiple levels within client organizations.
Deliverables:
1. Customer Success & Engagement:
* Identify opportunities to grow, retain, and cross-sell within existing accounts.
* Develop a pipeline of new business opportunities in the assigned territory.
* Conduct prospecting activities, including calls, emails, and presentations.
2. Business Development:
* Deliver compelling presentations and messaging to build awareness of our solutions.
* Support marketing activities such as workshops, seminars, and industry events.
* Represent us at conferences and trade shows as agreed.
3. Strategic Communication:
* Maintain accurate records of activities and opportunities in CRM (Salesforce).
* Provide regular progress updates on engagement metrics and deliverables.
Requirements:
* Bachelor's degree in a science-related field (preferred).
* Minimum 5 years of experience in sales, account management, customer success, and business development.
* English fluency (written and spoken); Portuguese required; Spanish is a plus.
* Proficiency with CRM systems (Salesforce) and virtual meeting tools (Teams, Zoom, WebEx).
* Dynamic, proactive, and collaborative mindset.
* Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Benefits:
* Flexible working hours.
* Opportunity to work with a global organization.
* Professional development opportunities.
This is an independent consulting engagement. The consultant will be responsible for all taxes, insurance, and business expenses.