Job Description
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* Deliver proactive remote computer and IT system support to customers in Brazil.
Key Responsibilities:
* Analyze issues and formulate solutions.
* Troubleshoot system, application, and hardware issues.
* Ensure customers are updated on ticket progress.
* Work remotely with customers to solve problems.
* Utilize internal knowledge base to provide and find solutions.
* Use external information to research and resolve issues when needed.
* Consistently update the ticket tracking system with status and fixes.
* Properly escalate issues to necessary parties as required.
Qualifications
Require an Associate's Degree student preferably in Information Systems or equivalent program. The ideal candidate will have knowledge delivering IT solutions within a corporate environment, experience working in mixed environments, and additional skills in centrally managed computer environments.