Amazon Account Manager
The ideal candidate will possess a deep understanding of Amazon Seller Central, including knowledge of flat files, inventory management, FBA process, reinstatements, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. They will be able to navigate complex demands and prioritize tasks effectively in a fast-changing environment.
In this role, you will be responsible for client satisfaction and retention, overseeing operations and building long-term relationships with clients. You will also oversee client milestone – Monitor the 30,60,90 day progress of the client, complete all client tasks timely, Verify pain points are resolved, discover ongoing pain points, Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed, Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys, Recommend improvements to clients' strategy, Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines, Be intimately familiar with clients' business, competition, and marketing objectives in order to define business problems and apply insights clearly, Regularly monitor and report on clients' performance and ensure goals are met, Perform Account Audits Account Audit and Onboarding Audits Account Audit Checklist, Complete Board Review check every other week, Review the following: Design Tiers are being met and have in progress work, Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Flat Files Etc), Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter), Tasks are having actions complete and not continuously pushed back, Brand Manager is progressing on Milestone Tasks, For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate, ClickUp Profiles are consistently getting updated correctly, Ensure the onboarding process is seamless, Ensure the offboarding process is seamless, Ensure the team completes training videos when released, Responsible for the operation of completing Amazon Audits, Responsible for the operation of the Amazon Assist Desk, Ensure Amazon PODs understand their churn every month, Establish clear communication between Account Managers and clients, Key Performance Indicators include 90% of Amazon Clients need to hit 100% of their ad spend budget, Less than 7.5% churn per month for entire Amazon department district 1, 90% of Audits get completed and followed up within 5 business days, 30% of our Active Clients have left a review on Google, 30% of clients are billed for bonuses, 95% of clients successfully launch within 7 business days of starting with us, 1 case studies every quarter, Less than 20% of client offboarding is negative feedback, Maintain 150% Margin Per Head, The core values of this organization include Extreme Ownership, Problems are fun and solvable, 1% Better Everyday, Accountability, Moral Person, Best Thought Wins, One Life (Lets have impact), Value in everything you do, Qualifications include desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience, High preference for 2 years of agency experience, 2+ years of management experience, Comfortable leading a team and helping staff overcome and solve issues, Experienced in hiring and performance management, Well-versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools), Excel at and love project management, Comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon.