Do you want to be a part of the world’s leading jewelry company while putting your experience in E-Commerce into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.
Pandora is looking for a dynamic and business-savvy Specialist, E-Commerce Trading & Web Merchandising in Sao Paulo, Brazil.
Main purpose of the role
The Specialist, E-Commerce Trading & Web Merchandising will drive the performance of our online business by combining strong commercial acumen with excellent content management execution.
This role is key to ensuring the e-commerce platform is commercially optimized, visually engaging, and aligned with both global and local strategies.
You will play a critical role in driving sales, improving customer experience, and ensuring seamless execution of campaigns, product launches, and website updates.
Key accountabilities
Trading & Performance
* Drive online sales by optimizing trading performance in line with commercial and brand objectives.
* Monitor key KPIs (conversion, traffic, add-to-bag, sales) and provide actionable insights.
* Execute promotions, campaigns, and product launches with accuracy and timeliness.
* Configure promotional mechanics such as bundles and offers within the platform.
* Support the e-commerce team in sales planning and forecasting activities.
Content & Website Management
* Manage and update website content using CMS platforms such as Amplience and Salesforce Commerce Cloud.
* Ensure the site is always up-to-date and aligned with global and local campaign strategies.
* Coordinate with creative agencies to secure assets and ensure timely delivery.
* Plan, schedule, and publish content including campaigns, product launches, and seasonal updates.
* Ensure all content complies with brand guidelines and global quality standards.
Merchandising & Customer Experience
* Optimize product categorization and site navigation to enhance the customer journey.
* Ensure effective product visibility, collection launches, and campaign execution on-site.
* Adapt global guidelines to meet local market needs.
* Continuously improve the site experience through best practices and data insights.
Inventory & Operations
* Ensure online inventory accuracy and availability.
* Coordinate the successful launch of new products and collections.
* Troubleshoot and resolve content or website-related issues.
Optimization & Digital Growth
* Conduct A/B testing to optimize website performance and content effectiveness.
* Support SEO initiatives and collaborate with external agencies.
* Participate in UAT testing and the rollout of new digital features.
What We Are Looking For
* 3–5 years of experience in E-commerce.
* Experience in retail, fashion, or FMCG industries preferred.
* Hands‑on experience with CMS platforms (Amplience, SFCC, or similar).
* Experience working in regional or global organizations is a plus.
* Strong commercial mindset and results‑driven approach.
* Solid analytical skills with the ability to translate data into insights.
* Excellent planning and organizational skills.
* Ability to manage multiple priorities in a fast‑paced environment.
* Strong attention to detail and quality.
* Effective communication and stakeholder management.
* Proactive and solution‑oriented mindset.
* Fluent English.
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