We’re building the future of how the world communicates.Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world.With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.Join us and be part of a team that is not just keeping up with the digital future but is leading the way.Position SummaryNetCracker Technology is looking to hire a Senior Business Analyst with strong knowledge of Telecom OSS domain for Service Order Management Services. You will take a lead customer-facing role within the Project Delivery Organization, identifying solution and product needs during the requirements gathering, design, implementation, training, and testing phases of the project.Principal Duties and ResponsibilitiesEngage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverablesWork collaboratively in a team of business analysts on system requirements, use-cases and solution design documents forB2C Services provisioning OSS SolutionLead requirements/design deliverables review and signoff process with customerAnalyze customer’s business processes and network topologyPrepare gap analyses, citing differences in customer requirements and product functionalityPerform product demonstrations as necessary to introduce the customer to the productDevelop and support a collaborative relationship with the technical team and end users from the customer sideParticipate frequently in on-site visits required by the implementation/support plan for varying periods of timeWork closely with delivery team to ensure functional and non-functional completeness of the solutionDecompose business requirements into set of use-cases and functional requirementsReview and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and NetCracker business approachesAssist with UAT process to improve user’s experienceExperience and Requirements5+ years of sufficient technical knowledge to understand high-level architecture and technical requirements around OSS solutions.Strong customer communications skillsStrong and solid background of telecom technologies – IP Core services, network backbone, Access networkStrong business analysis background, preferably in an internet/software development company.Strong and solid background in Service Catalog and Order ManagementOrganizational skills, able to work simultaneously on a number of assignments when required.Knowledge of business analysis principles and methodologies.Proven ability to work cross functionally to drive the accurate capture of requirement, resolving and closing down issues and information shortfalls as and when they appear.Experience of working with Agile methodologyAbility to collaborate and solve challenges.Proven experience of successfully working within transformation projects, or projects with an environment B2B productAvailability to work in hyrbid mode from officeEducationBachelor’s degree in Computer Science or a related field
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