Key IT Support Role
We are seeking an experienced and skilled IT Specialist to provide technical support and assistance to our team.
* Tech Requirements:
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
* Experience with endpoint management, SaaS administration, and automation tools
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
About the Job:
This role involves installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote.
Serving as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices is also a key responsibility.
The successful candidate will be responsible for managing user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
Additionally, they will support the deployment and integration of new productivity and collaboration tools, monitor and maintain endpoint security, and assist with cloud infrastructure management, data backup, and disaster recovery planning.
Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees
* Manage user accounts, permissions, and access controls across multiple platforms
* Support the deployment and integration of new productivity and collaboration tools
* Monitor and maintain endpoint security
* Assist with cloud infrastructure management, data backup, and disaster recovery planning
What We Offer:
We offer a comprehensive range of benefits and opportunities for professional growth and development.