Position Summary
This role involves installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees.
Key Responsibilities:
* Install, configure, and maintain computer hardware, software, systems, and networks for all employees.
* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Support the deployment and integration of new productivity and collaboration tools.
* Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
About this Role
We are seeking a skilled IT Specialist to join our team. The ideal candidate will have strong technical skills and be able to troubleshoot and resolve complex technical issues in a timely manner.
Required Skills & Qualifications
* A working level of spoken and written English
* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
* Experience with endpoint management, SaaS administration, and automation tools.
* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
* Excellent interpersonal and communication skills; ability to train and support non-technical users.
* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
* Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus.
Working Hours and Environment
Our office hours are from 9 am to 5 pm MST. We offer a dynamic work environment that encourages collaboration and innovation.