Strategic Operations Director
We are seeking a highly skilled Strategic Operations Director to play a key role in shaping and scaling patient care operations for a fast-growing digital health company.
This is a hands-on leadership role for a builder who thrives on designing systems from scratch and solving complex problems in a fast-paced, consumer-focused environment.
The ideal candidate will be responsible for defining what patient care means at scale, leading a rapidly expanding team, and ensuring operational excellence as we grow from ~50 to 200+ people within a year.
Main Responsibilities:
* Define and implement patient care strategy across multiple health categories
* Balance proactive vs. reactive care approaches
* Design and scale new services
* Lead and scale a high-performing operations team (50 → 200+)
* Hire, onboard, and develop new team members
* Drive performance management and uphold quality standards
* Partner with central product and tech teams to improve efficiency
* Identify, scope, and prioritize operational challenges
* Champion tech-enabled solutions that reduce linear staff growth
Requirements:
* 8+ years of professional experience with 3-4 years in consulting, strategy roles or investment banking and 3-4 years in operational leadership and scaling roles essential
* Experience growing teams, ideally you've managed 30+ people
* Strong problem-solving ability and structured thinking
* B2C experience strongly preferred
* Builder mentality: construct, don't just maintain
* Mandatory fluency in Portuguese and English