If you are an agile, analytical and detail-oriented senior supply chain professional, with experience gained in global demand planning and order management, then we want to hear from you.Join us to help improve peoples’ lives and make healthcare better for everyone!Why Pharmanovia?Pharmanovia is a dynamic, fast-growing international pharmaceutical-pocket company with a portfolio of over 20 brands across more than 160 markets. Our mission is to improve patient health globally through the revitalisation of niche, tried-and-trusted medicines.Our core behaviours are:We keep our promises and do as we say.We value our heritage and foster an entrepreneurial spirit.We reinvest in our future – in our products, our brands and our people.We are an agile, committed, and innovative global specialty pharma business and a preferred partner for innovator pharma companies, instigating a paradigm shift in the life cycle management of iconic medicines. We seek to extensively engage with clinical communities to communicate product improvements and prioritise environmental, social, and governance considerations across the business and workforce.Pharmanovia’s therapeutic areas include Cardiovascular, Oncology, Endocrinology and Neurology.About the role:As Senior Demand Planner you will manage end-to-end order fulfilment in a hybrid make-to-order/make-to-stock environment. You will oversee the supply flow from customer order receipt through delivery, ensuring alignment across Commercial, CMOs, Quality and Logistics.Your key responsibilities will include maintaining customer communication, managing demand and production planning inputs, coordinating timely supply from manufacturing partners, ensuring compliant product release, and securing on-time shipment.Demand Planning: драмing global demand visibility and forecasting accuracy through:Partnering with commercial teams to collect and validate market-level forecastsReviewing historical sales trends and current inventory positionsConsolidating forecasts purposely to feed into S&OP and supply planning cyclesOrder Management: overseeing the full customer order lifecycle, including:Receiving and processing purchase orders from global customers and distributorsEntering and confirming orders in the ERP system and tracking through to shipmentCoordinating with logistics and warehousing for dispatch and deliveryProactively communicating order status and resolving delays or issuesManaging returns, write-offs, and documentation in line with policyWe’re looking for a Senior Demand Planner who is well-organised, attentive to detail, and proactive, with the confidence to communicate effectively with both internal stakeholders and external partners. You should be able to demonstrate strong problem‑solving skills, an inquisitive mindset, and a willingness to develop and expand your technical capabilities.The role reports directly to the Supply Chain Manager. The department has an ethos of continuous improvement, refining systems and creating efficiencies, leading to a varied and dynamic working environment.Managing new customer purchase orders and entering them into the ERP systemChecking order status, stock availability, and shipment timelinesCommunicating with logistics, CMOs, and internal stakeholders to ensure dispatch readinessManaging demand planning by gathering and consolidating forecast data from commercial teams, analysing historical sales trends and current inventory levels to ensure optimal stock coverage and alignment with business needs in MTS and MTOTracking backorders, delays, and inventory risksAligning with commercial teams on upcoming Kapital: launches, or demand shiftsResponding to customer enquiries about order status or documentationUpdating trackers, KPIs, and ERP data for accuracyLeading S&OP planning and stock reconciliation for forecast accuracyIdentifying improvement areas before building business cases and engaging with relevant stakeholders to obtain their engagement and buy‑in to develop a new tool and/or propose a plan of action which will contribute towards our innovation, performance or trust prioritiesTroubleshooting all issues within the supply chain process relevant to bridging stock, serialisation, and tamper evidence, whilst ensuring the highest standard of GDP is maintainedManaging the process of inventory returns from customer or distribution channels, and evaluating returned inventory for potential restocking or disposal, following company(
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