Job Overview:
We are seeking an experienced Video Engineer to join our team.
The ideal candidate will have a strong background in video delivery and technical assistance, with excellent analytical skills and the ability to troubleshoot complex issues.
This role is perfect for someone who enjoys problem-solving and is passionate about delivering high-quality video experiences.
* Technical Assistance: Provide expert support for video-related issues on various platforms.
* Issue Spotting: Identify and analyze root causes of video delivery problems.
* Service Ticket Resolution: Resolve service tickets efficiently and effectively.
* Python Scripting: Develop custom Python scripts to simulate app launch, login, and playback behavior.
* Issue Triage: Triaged complex issues across multiple applications responsible for video delivery.
* Dashboards and Alerts: Setup dashboards and configure alerts to monitor the health of the ecosystem.
Key Responsibilities:
* Deliver exceptional technical assistance for video-related issues.
* Analyze and resolve complex technical problems.
* Develop and implement custom Python scripts to simulate app behavior.
* Triage and resolve complex issues across multiple applications.
* Monitor the health of the ecosystem using dashboards and alerts.
Requirements:
* Bachelor's degree in Computer Science or related field.
* Minimum 3 years of experience in video delivery and technical assistance.
* Excellent analytical and problem-solving skills.
* Strong knowledge of Python programming language.
* Ability to work independently and as part of a team.
Benefits:
* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* Collaborative and dynamic work environment.