About the Role:
We are seeking an experienced professional to provide support and maintenance for the accounts receivable and billing modules of Oracle ERP Cloud.
As part of our global team, you will be responsible for delivering exceptional service quality, ensuring SOX compliance, and adhering to ITIL standards.
Key Responsibilities:
* Support the operation of the Accounts Receivable, Customers, Invoicing and Payments, Collections modules
* Resolve tickets in a timely manner (SLA), collaborating with suppliers and internal teams
* Provide support to users during monthly accounting close processes in regions such as LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Ensure compliance with SOX requirements and maintain documentation aligned with ITIL
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using tools such as ServiceNow and GitLab
* Interact with Oracle engineering teams and other delivery areas to ensure effective integrations
Required Skills and Qualifications:
* Familiarity with Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Knowledge of tax document capture and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in Portuguese and English
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field