Job Overview:
We are seeking a skilled professional to monitor ongoing delivery routes and communicate with delivery drivers and shippers via phone and live chat. This role is ideal for individuals with experience in logistics, courier operations, call centers, customer support, or account management.
Key Responsibilities:
* Monitoring delivery routes and ensuring timely execution
* Communicating effectively with drivers and shippers through various channels
* Liaising with internal teams to resolve any operational issues
Requirements:
* Proficiency in English language
* Able to work within the Eastern US time zone (EST)
* Experience in logistics, courier operations, call center, customer support, or account management
About Us:
Our organization operates in 20 major metro areas across the U.S., providing local courier services to clients nationwide. As an operations specialist, you will play a vital role in ensuring the smooth execution of our delivery services.