Job Description:
We're looking for a detail-oriented, process-driven professional to join our Case Management team.
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
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Required Skills and Qualifications:
To excel in this role, you should have the following skills and qualifications:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
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Benefits:
This internship offers a paid opportunity with a 30-hour work week (Monday–Friday), hands-on experience with a global company, mentorship, professional development, and networking.
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Others:
Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees.